Appointee Service Charge Consultation

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Share your views on proposals for Appointee Service charges

The Council's Appointee Services support people who lack capacity to manage their finances when no suitable friends or family can help them. This is an important service that enables vulnerable residents to live their lives with dignity and have easy access to their own benefits and money.

The Council is proposing changes to the charge for Appointee Services to meet rising service demand and costs, maintain service quality with limited resources, ensure consistent charging across different service users, and ensure the service is sustainable into the future.

We want to hear from service users, advocacy groups, professionals and community groups who support service users, to help ensure the service meets people's needs now and in the future.

To find out more about proposals...

  • Read our consultation summary here or download as a PDF here.
  • Read our Easy Read consultation summary and complete our Easy Read survey that uses simpler words and pictures here.

To share your views...


This consultation is open until 15 February 2025.

What happens next

We will analyse all the feedback received to help inform the proposals, which will be considered by the Council alongside the consultation findings in early 2026, to help inform their decision. We will share a summary of the consultation findings on this webpage and explain how the key messages have influenced decisions. Any changes would take effect from 1 April 2026.

Share your views on proposals for Appointee Service charges

The Council's Appointee Services support people who lack capacity to manage their finances when no suitable friends or family can help them. This is an important service that enables vulnerable residents to live their lives with dignity and have easy access to their own benefits and money.

The Council is proposing changes to the charge for Appointee Services to meet rising service demand and costs, maintain service quality with limited resources, ensure consistent charging across different service users, and ensure the service is sustainable into the future.

We want to hear from service users, advocacy groups, professionals and community groups who support service users, to help ensure the service meets people's needs now and in the future.

To find out more about proposals...

  • Read our consultation summary here or download as a PDF here.
  • Read our Easy Read consultation summary and complete our Easy Read survey that uses simpler words and pictures here.

To share your views...


This consultation is open until 15 February 2025.

What happens next

We will analyse all the feedback received to help inform the proposals, which will be considered by the Council alongside the consultation findings in early 2026, to help inform their decision. We will share a summary of the consultation findings on this webpage and explain how the key messages have influenced decisions. Any changes would take effect from 1 April 2026.