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Share your views on Drug and Alcohol services in Cheshire West and Chester
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The Council is reviewing how drug and alcohol support is delivered in Cheshire West and Chester and we would like your views on the current service, in particular what is working well and what could be improved.
The service is provided by Via - New Beginnings, a national charity (previously known as the Westminster Drug Project or WDP), on behalf of Cheshire West and Chester Council. They run three local hubs in Chester, Ellesmere Port and Northwich.
Via helps people to cut down their drug and alcohol use, to use more safely, or to stop completely. The service is free, confidential and non-judgemental and support is available for young people and adults, and is delivered face-to-face, online, or by phone.
We would like to hear from residents who live in Cheshire West and Chester or professionals who support people affected by drugs and alcohol.
Find out more
You can read more about Via - New Beginnings drug and alcohol service here
Share your views
You can tell us your views by completing one of our online surveys.
If you are responding as a resident, please click on the 'complete a Residents' survey' button below.
If you are responding as a professional who supports people affected by drugs and alcohol, please click on the 'complete a Professionals' survey' below.
This engagement is open for responses until Tuesday 25 November 2025.
What happens next
The feedback from this engagement will be used to help shape the future of local drug and alcohol services in the borough. A summary report will be available here in February 2026.
The Council is reviewing how drug and alcohol support is delivered in Cheshire West and Chester and we would like your views on the current service, in particular what is working well and what could be improved.
The service is provided by Via - New Beginnings, a national charity (previously known as the Westminster Drug Project or WDP), on behalf of Cheshire West and Chester Council. They run three local hubs in Chester, Ellesmere Port and Northwich.
Via helps people to cut down their drug and alcohol use, to use more safely, or to stop completely. The service is free, confidential and non-judgemental and support is available for young people and adults, and is delivered face-to-face, online, or by phone.
We would like to hear from residents who live in Cheshire West and Chester or professionals who support people affected by drugs and alcohol.
Find out more
You can read more about Via - New Beginnings drug and alcohol service here
Share your views
You can tell us your views by completing one of our online surveys.
If you are responding as a resident, please click on the 'complete a Residents' survey' button below.
If you are responding as a professional who supports people affected by drugs and alcohol, please click on the 'complete a Professionals' survey' below.
This engagement is open for responses until Tuesday 25 November 2025.
What happens next
The feedback from this engagement will be used to help shape the future of local drug and alcohol services in the borough. A summary report will be available here in February 2026.
Where we're up to
Engagement open
Share your views on Drug and Alcohol services in Cheshire West and Chester is currently at this stage
This engagement is open for responses.
Analysing results
this is an upcoming stage for Share your views on Drug and Alcohol services in Cheshire West and Chester
This engagement is now closed and being analysed.
Findings available
this is an upcoming stage for Share your views on Drug and Alcohol services in Cheshire West and Chester
The engagement feedback report will be available here
Telephone: 0300 123 8123 and quote: ‘Drug and Alcohol Engagement'
Paper copies of this engagement are available on request using the contact details above. Alternative formats are also available on request.
Privacy and moderation
Taking part is voluntary and all the information you provide will be treated in the strictest of confidence.
No information will be released that could identify an individual or household.
If you would like to know more about how we use and store the information you give us, please read our privacy notice.
Accessibility
Council information is also available in audio, Braille, large print or other formats. If you would like a copy in a different format, please click here.
