Access Council services easily using simple voice commands

A new, Alexa skill has been developed by the Council meaning that residents can get quick and easy access to information and updates about services, using simple voice commands.

This additional Alexa feature provides real-time information, 24 hours a day, 7 days a week, by responding to a series of questions or commands - such as:

• When is my next bin collection?
• What can I put in my recycling bin?
• Where’s my nearest library?
• When does the current school term start?
• I want to report a missed garden bin collection,
• and much more.

Councillor Nathan Pardoe, Cabinet Member for Inclusive Economy, Regeneration and Digital Transformation, said:

“Residents and businesses have to be able to access the information they need at the time that they need it, it’s why the Council is committed to developing new ways for people to access information about the things the Council does.

“The Alexa skill can be installed free of charge, and is accessible to anybody with an Alexa device or the free Alexa app. It’s easy to set up, inclusive for people with mobility or visual impairments and it also demonstrates the Council’s commitment to innovation and good customer service. As well as the new Alexa skill, the Council will continue to offer the more familiar ways to ask questions - including online telephone and in-person.”

The Council’s Alexa skill can be accessed from any mobile device, directly from Amazon.

Cheshire West and Chester - Alexa Skills

Alternatively, via the Alexa app from any smart device, by searching Cheshire West and Chester in the skills and games option and clicking the Launch button. The skill will ask for a location and name permissions to enable it to provide an all-round experience.

A full list of phrases that Alexa will respond to can be found on the Council’s website.

Alexa

Other ways to access Council services