Citizens Advice Energy Team

We’re here to help you make your home more energy-efficient, reduce your energy bills, and take control of your energy use. Whether you own or rent, our team offers expert advice, guidance, and resources to help you save energy and money.

Energy Advice – Free & Confidential

Our trained advisors provide tailored advice to help you reduce your energy usage, save on bills, and make your home more energy efficient. We offer advice through the following channels:

• Home visits
• Telephone appointments
• In-office appointments

We’ll help you understand your energy bills, explain tariffs, and ensure you’re on the best energy plan for your needs. If you’re struggling to pay your bills, we’ll help you access financial support options appropriate for you.

Advice and information is also available on current energy grants and schemes, and referral pathways for council grants (which can include, subject to eligibility, the installation of new first time central heating systems, boiler upgrades and insulation); how to make and support applications to trust funds and help to sign up to the priority service register.

• How we helped in 2024
• 200 home visits
• 3,000 households provided with in-depth energy advice through appointments, phone, email and drop-in events
• Over 4,000 households helped with light touch energy saving information at community events
• 1132 households helped with heating costs through our Heating Bank
  
  

To request a telephone assessment and for more information visit our website at
www.citizensadvicecw.org.uk/our-projects/energy-advice-service/

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Case Study

Bernard lives alone, is self-employed and in receipt of Universal Credit. Worsening physical and mental health made it harder for Bernard to work, reducing his income significantly. Bernard’s home had no central heating, relying on a coal fire for heat and back boiler for hot water. Bernard was struggling to afford to buy coal and living in cold conditions. Our Energy Adviser was able to provide crisis support, supplying coal, logs, duvets and blankets through the Household Support Fund and identified that Bernard was eligible for the government ECO4 grant. Bernard’s grant application was successful, and he had first time central heating installed into his home, resulting in better energy efficiency, more affordable energy bills and a warm home with hot water, having a positive impact on his wellbeing.