Share your views on the Council’s customer service
Everyone at some point is likely to need to get in touch with the Council, whether that’s to report an issue, ask for help, pay for something such as Council Tax or apply for something such as planning permission, benefits or licences.
To find out what people’s experiences have been like when interacting with the Council whether that’s online, by telephone or face to face we have launched an online survey. The survey is also aimed at those people who haven’t yet been in contact with the Council but have a view of what they’d expect from a good customer experience.
Feedback from the survey will be used to develop and deliver a new customer vision and strategy, that meets the needs of all residents, communities, businesses and people that access our services, and puts the customer at the heart of everything the Council does.
Changes to the customer offer have already begun but it’s vital to continue to improve by listening to those people who live, work and study in the borough.
The Council wants each and every customer of Cheshire West to have a positive experience when interacting with the Council whatever that person’s reason for making contact.
The survey takes around 15 minutes to complete and is open for feedback until Friday, 28 February.
If you are a resident of the borough and have friends and family who are, please share and complete the survey.
For anyone who is unable to complete the online survey, paper copies are available in libraries and Resident Assistance Points.
Thank you for your contribution!
Help us reach out to more people in the community
Share this with family and friends