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Help us to make our services better
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Your voice is important to us. If you or a member of your family/friends uses any of the services detailed below, then we’re keen to get your/their views as this will help us to make improvements to our services.
Starting Well
We would like to gather some initial ideas from people who use a Starting Well 0-19 service (up to 25 years old for those with Special Educational Needs and Disabilities (SEND), and those who don’t, to understand what works well and what could be done better.The Starting Well service delivers support to children, young people, their families and carers across Cheshire West and Chester. The service is based mainly in Children’s Centres but also delivers support in families and carers' homes, and in schools.
Closing date for responses – Friday, 9 May 2025
The form takes approximately 10 minutes to complete.
Adult Social Care
We want to hear about your experience when receiving support from the Council’s Adult Social Care Service.
The survey is open to those people who are receiving support as well as their family members, carers and advocates. We’re keen to hear what you think is particularly good about the service you’ve received from Adult Social Care and where you think we could make improvements.This is an open-ended feedback form so there is no closing date for responses.
The survey takes approximately 5 minutes to complete.
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Share your views on the Council’s customer service
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Everyone at some point is likely to need to get in touch with the Council, whether that’s to report an issue, ask for help, pay for something such as Council Tax or apply for something such as planning permission, benefits or licences.
To find out what people’s experiences have been like when interacting with the Council whether that’s online, by telephone or face to face we have launched an online survey. The survey is also aimed at those people who haven’t yet been in contact with the Council but have a view of what they’d expect from a good customer experience.
Feedback from the survey will be used to develop and deliver a new customer vision and strategy, that meets the needs of all residents, communities, businesses and people that access our services, and puts the customer at the heart of everything the Council does.
Changes to the customer offer have already begun but it’s vital to continue to improve by listening to those people who live, work and study in the borough.
The Council wants each and every customer of Cheshire West to have a positive experience when interacting with the Council whatever that person’s reason for making contact.
The survey takes around 15 minutes to complete and is open for feedback until Friday, 28 February.
If you are a resident of the borough and have friends and family who are, please share and complete the survey.
For anyone who is unable to complete the online survey, paper copies are available in libraries and Resident Assistance Points.
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Share your views on the borough’s plan to tackle the Climate Emergency
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A draft of the Council's Climate Emergency Response Plan for 2025 - 2030 is available to view following an initial co-production exercise earlier this year.
The Council is asking people in west Cheshire to review the plan and provide feedback on the outcomes and actions included, through an online consultation.
You can have your say on all sections of the plan or choose to answer questions and provide feedback on one of the six key theme areas:- Business and industry
- Transport
- Housing
- Energy
- Land use and adaptation
- Waste and the circular economy
Paper copies of the consultation are available on request and the Council's Climate Change team are hosting a series of drop-in sessions, where you can talk to them about the proposed plan and provide feedback.
View the consultation and have your say
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Council launches budget simulator as part of its conversation with the public on spending
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People living in Cheshire West and Chester are being urged to have a go at balancing the Council’s budget, by using an online budget simulator tool.
The simulator is part of the Council’s annual budget consultation, Join the Budget Conversation, which includes spending and budget proposals reflecting local people’s priorities and aligns with its recent Borough Plan.
The consultation gives an overview of the increasing need for Council services.
Cabinet Member for Legal and Finance, Councillor Carol Gahan, said:
“Local public services are under significant and immediate financial pressure. There are no easy solutions. Looking after children and adults who need to use care services and ensuring all children have the best start in life, is an investment in the borough’s future, as well as a moral and legal duty, and takes up around two thirds of the Council’s expenditure budget. Not only do we want to undertake these duties, but moreover, we are legally required to do so. Many more children with complex needs are requiring high-cost placements. There are currently 13 placements each costing over £500,000 a year, which accounts for 34% of the overall spend supporting children in care.
“The Council spends £977 million each year on services which benefit local people every day. For example, we undertake refuse, recycling, food and garden waste collection. We clean and maintain roads and public open spaces. We are proud that our museums, libraries, leisure centres and swimming pools have thrived during these difficult times, which has sadly, not been the case for many other local authority areas. The bulk of our budget funds services that many people may not be aware of, if they, their family or friends are not directly impacted. These are vital to many people in our communities who need extra help and support. Please have a go at balancing the budget for yourself and take part in the survey. Local people’s feedback on our approach and latest thinking is very important.”
There are several ways you can get involved and have your say.
- Visit our Join the Budget Consultation page to complete a survey and have a go at balancing the budget by taking part in the budget simulator. Join the budget conversation | Participate Now
- You can write to: Join the Budget Conversation, Insight and Intelligence, Cheshire West and Chester Council, The Portal, Wellington Road, Ellesmere Port, CH65 0BA
Email: councilbudget@cheshirewestandchester.gov.uk to share your views
Telephone 0300 123 8123, to speak to the Council’s Contact Centre, quoting ‘Join the Budget Conversation’.
- Paper copies of the consultation will be available in all public libraries and on request using the contact details above. Alternative formats are also available on request using the contact details above.
This consultation will close on Sunday, 1 December. The results will be published on the Council’s website in January 2025, so that people who took part can see how their views have influenced decisions.
Specific budget proposals will be voted on at a full Council meeting, scheduled for 20 February 2025.