Participate Panel Feedback
Making a difference to local issues and helping to shape local services
The Participate Panel is Cheshire West and Chester Council’s online citizens’ panel. The Panel is a cross-section of approximately 1,300 local people, reflective of the local adult population, who volunteer to take part in regular research and engagement activities with the Council.
Feedback from the Panel helps us understand residents’ views about a range of important local issues such as health and well-being, the environment and the economy. What the Panel tells us directly informs policy and decision-making processes, to help the Council do the right things to meet local needs.
The Panel have been invited to take part in a number of activities to date. Details of these activities and the findings from them can be found below, under ‘Participate Panel Feedback’. There are also a number of activities planned with the Panel over the coming months and further details will be provided on this page.
Anyone aged 18 or over who lives in the borough can join the Participate Panel at any time. If you are interested in joining, please click Join Now.
Making a difference to local issues and helping to shape local services
The Participate Panel is Cheshire West and Chester Council’s online citizens’ panel. The Panel is a cross-section of approximately 1,300 local people, reflective of the local adult population, who volunteer to take part in regular research and engagement activities with the Council.
Feedback from the Panel helps us understand residents’ views about a range of important local issues such as health and well-being, the environment and the economy. What the Panel tells us directly informs policy and decision-making processes, to help the Council do the right things to meet local needs.
The Panel have been invited to take part in a number of activities to date. Details of these activities and the findings from them can be found below, under ‘Participate Panel Feedback’. There are also a number of activities planned with the Panel over the coming months and further details will be provided on this page.
Anyone aged 18 or over who lives in the borough can join the Participate Panel at any time. If you are interested in joining, please click Join Now.
-
‘Choices in challenging times’ (budget consultation) – Autumn 2022
Share ‘Choices in challenging times’ (budget consultation) – Autumn 2022 on Facebook Share ‘Choices in challenging times’ (budget consultation) – Autumn 2022 on Twitter Share ‘Choices in challenging times’ (budget consultation) – Autumn 2022 on Linkedin Email ‘Choices in challenging times’ (budget consultation) – Autumn 2022 linkThe Panel w
as invited to take part in this year’s budget consultation ‘Choices in challenging times’ to help ensure that the Council's priorities and budget reflect local peoples’ views. Respondents could share their views on the Council’s budget proposals to meet the financial challenge and make their own suggestions to save money and raise income, as well as take part in a budget simulator challenge.
The consultation findings can be found here alongside the Council’s response to the key messages from the consultation.
-
Mystery Shopping exercise – Autumn 2022
Share Mystery Shopping exercise – Autumn 2022 on Facebook Share Mystery Shopping exercise – Autumn 2022 on Twitter Share Mystery Shopping exercise – Autumn 2022 on Linkedin Email Mystery Shopping exercise – Autumn 2022 linkThe Council wants to ensure everyone has a positive experience when they contact us. A sample of Panel members have been invited to take part in Mystery shopping to try out different customer processes and tell us how they could be improved. We had a fantastic response, with over 120 Panel members signing up to be mystery shoppers and the first phase of mystery shops took place during the run up to Christmas.
The feedback from these mystery shops will be used to help us improve customer services and make contacting the Council as simple and user-friendly as possible.
Key messages from feedback we received and how we are responding can be found here
-
Our Place discussion groups - Summer 2022
Share Our Place discussion groups - Summer 2022 on Facebook Share Our Place discussion groups - Summer 2022 on Twitter Share Our Place discussion groups - Summer 2022 on Linkedin Email Our Place discussion groups - Summer 2022 linkDiscussion groups were carried out with a sample of Participate Panel members to understand the key messages from the ‘Our Place’ surveys. Discussions focused on what makes a local area a good place to live, what creates a good sense of community and what is important to do well to be a good council.
Key findings from the discussion groups and feedback on how the Council is responding can be found here. The ‘Our Place’ survey and discussion group findings will be invaluable in helping the Council improve the local area and ensure services meet residents’ needs.
-
Ageing Well Accommodation and Support Strategy consultation – Summer 2022
Share Ageing Well Accommodation and Support Strategy consultation – Summer 2022 on Facebook Share Ageing Well Accommodation and Support Strategy consultation – Summer 2022 on Twitter Share Ageing Well Accommodation and Support Strategy consultation – Summer 2022 on Linkedin Email Ageing Well Accommodation and Support Strategy consultation – Summer 2022 linkThe Panel were invited to take part in a borough wide consultation to help inform the development of a new Accommodation and Support Strategy, to help those aged fifty-five and over live safely and age well within their local communities and own homes.
We are analysing all the feedback received and will share the results here as soon as they are available alongside the final strategy.
-
'Keeping you informed about COVID-19' survey - Spring 2022
Share 'Keeping you informed about COVID-19' survey - Spring 2022 on Facebook Share 'Keeping you informed about COVID-19' survey - Spring 2022 on Twitter Share 'Keeping you informed about COVID-19' survey - Spring 2022 on Linkedin Email 'Keeping you informed about COVID-19' survey - Spring 2022 linkThe Council was keen to find out how the pandemic made people feel, what steps they took to stay safe and how they found out information about Coronavirus (COVID-19).
This survey was about exploring how best to share information about public health issues and the findings are being used to help guide future public health communications
Findings from the survey and information on how they are helping to guide our communications can be found here.
-
‘Our Place’ survey - Spring and Autumn 2021
Share ‘Our Place’ survey - Spring and Autumn 2021 on Facebook Share ‘Our Place’ survey - Spring and Autumn 2021 on Twitter Share ‘Our Place’ survey - Spring and Autumn 2021 on Linkedin Email ‘Our Place’ survey - Spring and Autumn 2021 link‘Our Place’ is a survey carried out with the Participate Panel at regular intervals, to understand residents’ views and ideas about the local area and Council services. Each survey also includes a spotlight topic, with questions focused on a specific theme.
To date, the Panel have taken part in two ‘Our Place’ surveys, the most recent survey was carried out in Autumn 2021. The results from the surveys can be found here in an interactive dashboard.
The default setting of the dashboard shows the results from the latest survey; however, it is possible to filter each question to see the results from previous surveys.
A brief explanation of how services are beginning to respond across each of the areas for improvement is shown here.
-
Facing the future (budget consultation) – Autumn 2021
Share Facing the future (budget consultation) – Autumn 2021 on Facebook Share Facing the future (budget consultation) – Autumn 2021 on Twitter Share Facing the future (budget consultation) – Autumn 2021 on Linkedin Email Facing the future (budget consultation) – Autumn 2021 linkThe Panel were invited
to take part in this year’s budget consultation called ‘Facing the Future’. Respondents were asked to consider and feedback on the Council’s budget proposals, to meet the financial challenge, as well as make further suggestions to save money and raise income, to help ensure that the Council's priorities and budget reflect local peoples’ views.
The consultation findings can be found here alongside the Council’s response to the key messages from the consultation.
-
Accessing Council Decision Making focus groups – Summer 2021
Share Accessing Council Decision Making focus groups – Summer 2021 on Facebook Share Accessing Council Decision Making focus groups – Summer 2021 on Twitter Share Accessing Council Decision Making focus groups – Summer 2021 on Linkedin Email Accessing Council Decision Making focus groups – Summer 2021 linkA small sampl
e of the Participate Panel attended two focus groups about Council decision making processes. Discussions focussed on people's awareness of decisions that the Council are considering, how they would like to find out about decisions and the opportunities they would like to be engaged in and influence decisions.
The feedback received helped to support a review of the Council’s constitution, which is the document that sets out how the Council takes decisions.
Details of this activity and the findings and feedback from these focus groups can be found here.
Custom
Participate Panel Hub
Contact us
-
Cheshire West and Chester Council
Accessibility
Council information is also available in audio, Braille, large print or other formats. If you would like a copy in a different format, please click here.