Participate Panel Feedback

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Making a difference to local issues and helping to shape local services

The Participate Panel is Cheshire West and Chester Council’s online citizens’ panel. The Panel is a cross-section of approximately 1,300 local people, reflective of the local adult population, who volunteer to take part in regular research and engagement activities with the Council.

Feedback from the Panel helps us understand residents’ views about a range of important local issues such as health and well-being, the environment and the economy. What the Panel tells us directly informs policy and decision-making processes, to help the Council do the right things to meet local needs.

The Panel have been invited to take part in a number of activities to date. Details of these activities and the findings from them can be found below, under ‘Participate Panel Feedback’. There are also a number of activities planned with the Panel over the coming months and further details will be provided on this page.

Anyone aged 18 or over who lives in the borough can join the Participate Panel at any time. If you are interested in joining, please click Join Now.

Making a difference to local issues and helping to shape local services

The Participate Panel is Cheshire West and Chester Council’s online citizens’ panel. The Panel is a cross-section of approximately 1,300 local people, reflective of the local adult population, who volunteer to take part in regular research and engagement activities with the Council.

Feedback from the Panel helps us understand residents’ views about a range of important local issues such as health and well-being, the environment and the economy. What the Panel tells us directly informs policy and decision-making processes, to help the Council do the right things to meet local needs.

The Panel have been invited to take part in a number of activities to date. Details of these activities and the findings from them can be found below, under ‘Participate Panel Feedback’. There are also a number of activities planned with the Panel over the coming months and further details will be provided on this page.

Anyone aged 18 or over who lives in the borough can join the Participate Panel at any time. If you are interested in joining, please click Join Now.

  • Participate Panel Feedback

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    Below you can find out about all the research and engagement activities the Participate Panel have been involved in, including the findings from them once available and how the feedback is being used by the Council to support key areas of work.

  • ‘Let’s talk about Transport’ - Local Transport Plan engagement – Winter 2023

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    The Panel was invited to take part in the Local Transport Plan engagement, to help understand local people’s views on the current transport network, challenges for transport in the borough and the Council’s proposed approach to the future of transport in west Cheshire.

    Findings from this engagement are currently being analysed and your feedback will be used to develop a draft Local Transport Plan for consultation. More details about the engagement and how to stay up to date can be found here.

  • ‘Join the Conversation’ consultation – Summer to Autumn 2023

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    ‘Join the Conversation’ was the Council’s engagement to prepare the next Borough Plan – a vision and goals for west Cheshire for 2024-28.

    The Panel was invited to take part in several key stages of work – from shaping how the engagement with the wider public could be undertaken, to views on the issues that most impact on local residents.

    Key activities supported by the Participate Panel include:

    • A discussion group with a sample of Panel members on issues affecting local residents and how the Council should engage with the wider public on the Borough Plan
    • ‘Your Priorities’ – a Panel-only survey focussing on key issues affecting quality of life in west Cheshire, to compliment the findings of the ‘Join the Conversation’ engagement
    • The ‘Join the Conversation’ engagement, where respondents could use an interactive map and ideas boards to share their views and help the Council understand the key strengths, challenges and opportunities in the borough
    • The ‘Join the Conversation’ consultation, where respondents could comment on priority themes for the Plan, that had been shaped by engagement feedback, to help ensure that the approach to working together and improving our communities and services is right for west Cheshire.

    A report summarising feedback on the proposed priorities and approach, alongside findings from early engagement, can be found here.

    The Borough Plan, ‘Play your part towards a stronger future’, can be found here.

  • 'Funding our future' (budget consultation) – Autumn 2023

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    The Panel was invited to take part in this year’s budget consultation ‘Funding our future’ to help ensure that the Council's budget approach reflects the views of local people. Respondents could take part in a budget simulator challenge to tell us how they would set the budget, as well as share views on the Council’s proposed approach to setting the budget, including suggestions of how to save money and raise income.

    A consultation feedback report, summarising findings and how the Council is responding to key messages, can be found here.

  • Age-friendly Network – Winter 2022

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    As part of a recruitment drive, members of the Panel were asked to join Cheshire West’s new Age-friendly Network and help lead the way in making the borough somewhere everyone can live life to the full for longer.

    Over 50 volunteers have now joined the Network.

    A workshop is being held in February where volunteers will find out more about the Age-friendly Network and the priorities identified to help make Cheshire West more age-friendly. The volunteers will then form groups that will start to look at how they can work with partners to address these priorities and make the borough a place where people of all ages are treated with respect and older adults feel included and valued.

  • ‘Choices in challenging times’ (budget consultation) – Autumn 2022

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    The Panel was invited to take part in this year’s budget consultation ‘Choices in challenging times’ to help ensure that the Council's priorities and budget reflect local peoples’ views. Respondents could share their views on the Council’s budget proposals to meet the financial challenge and make their own suggestions to save money and raise income, as well as take part in a budget simulator challenge.

    The consultation findings can be found here alongside the Council’s response to the key messages from the consultation.

  • Mystery Shopping exercise – Autumn 2022

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    The Council wants to ensure everyone has a positive experience when they contact us. A sample of Panel members have been invited to take part in Mystery shopping to try out different customer processes and tell us how they could be improved. We had a fantastic response, with over 120 Panel members signing up to be mystery shoppers and the first phase of mystery shops took place during the run up to Christmas.

    The feedback from these mystery shops will be used to help us improve customer services and make contacting the Council as simple and user-friendly as possible.

    Key messages from feedback we received and how we are responding can be found here

  • Our Place discussion groups - Summer 2022

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    Discussion groups were carried out with a sample of Participate Panel members to understand the key messages from the ‘Our Place’ surveys. Discussions focused on what makes a local area a good place to live, what creates a good sense of community and what is important to do well to be a good council.

    Key findings from the discussion groups and feedback on how the Council is responding can be found here. The ‘Our Place’ survey and discussion group findings will be invaluable in helping the Council improve the local area and ensure services meet residents’ needs.

  • Ageing Well Accommodation and Support Strategy consultation – Summer 2022

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    The Panel were invited to take part in a borough wide consultation to help inform the development of a new Accommodation and Support Strategy, to help those aged fifty-five and over live safely and age well within their local communities and own homes.

    We are analysing all the feedback received and will share the results here as soon as they are available alongside the final strategy.

  • 'Keeping you informed about COVID-19' survey - Spring 2022

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    The Council was keen to find out how the pandemic made people feel, what steps they took to stay safe and how they found out information about Coronavirus (COVID-19).

    This survey was about exploring how best to share information about public health issues and the findings are being used to help guide future public health communications

    Findings from the survey and information on how they are helping to guide our communications can be found here.