Inspiring change together
Many residents across the borough are struggling to afford everything they need to live well. This platform is a safe space for stories, advice and tips that will support and inspire others through the rising cost of living.
On Inspiring change together, you can read about what your community and the Council are doing to support everyone through the cost of living crisis. Your voice is important, so please consider sharing your advice, a service that’s helped you, or an inspiring story to give a helping hand to other people in your community.
What you can do on Inspiring change together:
- Share a story on the 'Your stories' tab
- See our recent news articles on food support, debt advice, mental health, and more in the 'Our stories' section
- Find food banks, Resident Assistance Points, Work Zones and more in your local area using our Map tool
- View useful links and resources to access support for the rising cost of living
- Read the questions and answers to learn more about available support
- Sign up to the Cost of Living Support e-newsletter to get practical advice and information straight to your inbox every month.
Many residents across the borough are struggling to afford everything they need to live well. This platform is a safe space for stories, advice and tips that will support and inspire others through the rising cost of living.
On Inspiring change together, you can read about what your community and the Council are doing to support everyone through the cost of living crisis. Your voice is important, so please consider sharing your advice, a service that’s helped you, or an inspiring story to give a helping hand to other people in your community.
What you can do on Inspiring change together:
- Share a story on the 'Your stories' tab
- See our recent news articles on food support, debt advice, mental health, and more in the 'Our stories' section
- Find food banks, Resident Assistance Points, Work Zones and more in your local area using our Map tool
- View useful links and resources to access support for the rising cost of living
- Read the questions and answers to learn more about available support
- Sign up to the Cost of Living Support e-newsletter to get practical advice and information straight to your inbox every month.
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Home upgrade grant for properties not heated by mains gas
Share Home upgrade grant for properties not heated by mains gas on Facebook Share Home upgrade grant for properties not heated by mains gas on Twitter Share Home upgrade grant for properties not heated by mains gas on Linkedin Email Home upgrade grant for properties not heated by mains gas linkThe Home Upgrade Grant scheme is available to eligible residents to help improve the energy efficiency of homes, lower energy costs and reduce carbon emissions. The grant is available to properties that are not heated by mains gas and have an Energy Performance Certificate (EPC) rating of Band D, E, F or G. If your property does not have a current EPC and you qualify for the grant, we will arrange for one to be carried out for you.
Examples of improvements that can be made to your home:
- solid wall insulation (internal or external)
- cavity wall insulation
- loft, room-in-roof and flat roof insulation
- under-floor insulation
- air source heat pump
- solar thermal for hot water
- solar panels for electricity generation
- replacement high heat retention electric storage heaters
- heating controls
- external door and window upgrades (single glazing replacements - only in conjunction with other improvements).
Please note that the offer of any improvements is subject to a survey of your property.
The improvements must increase your Energy Performance Band by at least 2 bands to qualify. For example, if your home is currently an EPC Band F or G it will need to reach EPC Band D, and if your property is currently EPC Band D or E it should reach Band C or above with the planned improvements.
Apply for a Home Upgrade Grant
Typically, the main heating source for eligible properties will be electric, LPG, oil or solid fuel. You will still qualify if your property has a mains-gas supply for cooking purposes and you meet all other criteria.
To qualify, you must be a homeowner or private tenant and meet one of the following income criteria:
you receive an income related benefit (for example, Universal Credit, Pension Credit Guarantee, Council Tax Support, income-related Employment and Support Allowance, or Tax Credits)
your total combined annual household income before tax, National Insurance and other deductions is no more than £31,000 (this figure is increasing to £36,000 from 2 April 2024)
your total combined annual household income before tax, National Insurance and other deductions is no more than £20,000 after your housing costs have been deducted (by housing costs, we mean mortgage payments, rent payments and Council Tax).
When we calculate your household income, we will ignore any disability benefits (such as Personal Independence Payment or Attendance Allowance) so this will not count towards your household income.
All energy efficiency improvements are fully funded for qualifying homeowners. Eligible private tenants can apply with their landlord’s approval. In the case of a tenanted property the landlord is required to make a minimum one-third contribution.
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Easter Holiday Activities and Food (HAF) programme
Share Easter Holiday Activities and Food (HAF) programme on Facebook Share Easter Holiday Activities and Food (HAF) programme on Twitter Share Easter Holiday Activities and Food (HAF) programme on Linkedin Email Easter Holiday Activities and Food (HAF) programme linkA full list of Easter activities is available on the Holiday Activities and Food (HAF) Cheshire West web page HAF Cheshire West - Edsential
Please note all activities must be booked in advance.
Please feel free to share this information with friends and family of pupils who are eligible
The Council, alongside Edsential and a number of community partners are running a wide range of fun activities for four days of the school Easter holiday.
HAF is a national programme, funded by the government’s Department for Education, for children from reception to year 11 inclusive who are on benefits-related free school meals. It is available to eligible pupils if their parents claim has been verified by their school or local authority.
https://www.cheshirewestandchester.gov.uk/freeschoolmeals
Edsential a Community Interest Company is working with 40 organisations, including schools, community, voluntary and faith sector organisations to organise 59 holiday activity clubs throughout the borough this Easter.
Each eligible child will be provided with a good quality nutritious meal, plus there will be a variety of opportunities for children and young people to take part in exciting physical activities such as dodgeball, dance, archery, karate, rugby, football, and even a ‘Mini Olympics’. There will also be a diverse array of enrichment activities including mindfulness, forest school, den building, campfire cooking sessions, drama, storytelling, art, and puppetry.
The Youth Service programme for 11–16-year-olds (up to 25 for our Special Educational Needs and Disabilities (SEND) children and young people) will include a trip out to a range of activities including bowling, ice skating, Chester Zoo, Goals Chester, as well as events being arranged within clubs, Easter Bingo Army, assault courses, Graffiti Art and yoga.
Brio Leisure will be offering lots of activities including sports camps at Neston Recreation Centre for 5 – 12-year-olds, performing arts at Northwich Memorial Court for 5 – 10 year olds, and fun floats and sports. SEND craft sessions, will be available at Ellesmere Port Sports Village, Winsford Lifestyle Centre and Northwich Memorial Court for young people aged 5 – 18 years.
Provision for SEND children and young people who are eligible through benefits-related free school meals is being offered. Some providers are able to offer paid for places for those not eligible, based on the guidance to attend their HAF programmes. This is in addition to other programmes being offered by providers more widely. We are encouraging families to check with providers whether they are able to provide support to enable attendance
The SEND-specific offer will include sessions such as multi-sports, fun floats and swimming offered by Brio, as well as provisions offering the chance to attend Chester Zoo, mini-mindfulness sessions for children and their families, a visit to a petting zoo, circus skills workshops, assisted sport (dodgeball / tennis), and sensory activities, (Lego/art).
If you have any questions about the HAF programme, please email HAF@cheshirewestandchester.gov.uk
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Latest news on the government’s Household Support Fund
Share Latest news on the government’s Household Support Fund on Facebook Share Latest news on the government’s Household Support Fund on Twitter Share Latest news on the government’s Household Support Fund on Linkedin Email Latest news on the government’s Household Support Fund linkAs you may be aware, the government recently announced that they will be extending the Household Support Fund (HSF) for a further six months – from 1 April to 30 September 2024. Details of how the funding will be allocated will be available on the Council's website in the coming weeks.
The Household Support Fund is there to support people living in low-income households who are struggling to afford their energy and water bills, food, and other essential items. To find out if you’re eligible for support, visit:
Household support fund | Cheshire West and Chester CouncilEaster food vouchers
Out of the remaining budget available from this year’s round of HSF (up to 31 March 2024) food vouchers will be provided for families with children in receipt of free school meals, for the Easter holiday period. Each eligible pupil will receive £10 per week. Schools will issue the vouchers to families in advance of the Easter holiday.
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Help with paying for your childcare
Share Help with paying for your childcare on Facebook Share Help with paying for your childcare on Twitter Share Help with paying for your childcare on Linkedin Email Help with paying for your childcare linkCurrently, all 3 to 4-year-olds in England can get 570 free hours of early education per year. It’s usually taken as 15 hours a week for 38 weeks of the year.
This can be increased to 30 hours free childcare if you (and your partner, if you have one) are: in work, on sick leave or annual leave or on shared parental, maternity, paternity, or adoption leave.
There is also 15 hours of free early education available for the most disadvantaged 2-year-olds to support the child’s development.
In March 2023, the Government announced it would be extending childcare support to include 30 hours a week of free childcare for eligible working parents of children aged nine months to three years in England. This is to support parents returning to work by reducing the cost of childcare. Parents working the equivalent of 16 hours a week or more (earning the National Minimum Wage or Living Wage) and earning up to £100k per year will be able to benefit from this offer.
Families can now check their eligibility and sign up to receive a newsletter and updates through the Childcare Choices website.
The roll out of the expansion is happening in the following phases
- From April 2024, working parents of 2-year-olds will be able to access 15 hours of free childcare a week (38 weeks a year).
- From September 2024, working parents of 9 month to 3-year-olds will also be eligible for this.
- From September 2025, this will increase to 30 hours a week for working parents of 9 month to 3-year-olds.
Eligible families will be able to access the new entitlements from the term after their child turns the appropriate age. You will need to apply for an eligibility code via HMRC and share this with your chosen childcare provider, to access your funded hours. You will also need to revalidate your code every 3 months.
Eligible working families with 2-year-olds can apply for their code from now until 31 March 2024 to access the new 2-year-old entitlement from April 2024.The new entitlements can be stretched over the year depending on the number of weeks your chosen childcare provider is open. This would mean fewer hours per week are accessed over more weeks of the year, so the same total number of hours are accessed over the course of the year.
Whilst the childcare hours are free, providers can charge for meals, snacks, consumables, and additional services. Families are advised to contact their childcare provider to ask about their funded offer.
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World Book Day Fancy Dress Swap
Share World Book Day Fancy Dress Swap on Facebook Share World Book Day Fancy Dress Swap on Twitter Share World Book Day Fancy Dress Swap on Linkedin Email World Book Day Fancy Dress Swap linkDo your bit to help save the environment, and perhaps some money too, by donating unwanted children’s fancy dress at participating libraries. All donated clothes must be clean and in good condition.
If you need fancy dress, choose from what is available in the library when you visit or come back another day. Taking an outfit for your child is free and you do not need to have donated to do so. Any items not chosen by anyone will be kept by the library, donated to charity, or recycled.
The scheme runs from Thursday 1 February to Wednesday 6 March.
Participating Libraries include Barnton, Blacon, Frodsham, Hope Farm, Lache, Little Sutton, Neston, Northwich, Sandiway and Wharton.
For opening times and locations - Find a library | Cheshire West and Chester Council -
Breathing Space – a government initiative to help people take control of their finances
Share Breathing Space – a government initiative to help people take control of their finances on Facebook Share Breathing Space – a government initiative to help people take control of their finances on Twitter Share Breathing Space – a government initiative to help people take control of their finances on Linkedin Email Breathing Space – a government initiative to help people take control of their finances linkBeing in debt can be a frightening situation for many people particularly if you are being pursued by creditors and penalties are mounting.
Breathing Space, also known as the Debt Respite Scheme, allows you to take time out, seek financial advice and take control of your finances.
There are two types of Breathing Space:- Standard Breathing Space - a period of 60 days where no creditor action can be taken to pursue or enforce qualifying debts, and all interest and penalties will cease to accrue on those debts.
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Mental Health Breathing Space - entitles the person to the same as stated above but with no strict time limits until after the person has recovered from their mental health crisis. To qualify for Mental Health Breathing Space, the individual must have been assessed by an approved mental health practitioner as being in a mental health crisis.
Those seeking to enter the scheme must meet specific criteria and comply with scheme rules whilst in it. To enter, an individual will have to:
- access free debt advice from a Financial Conduct Authority (FCA) accredited debt adviser
- be assessed as being in problem debt by a debt adviser
- not have already been in a Standard Breathing Space period in the previous 12 months (those in mental health crisis will be exempt from the 12-month restriction).
The debt adviser is responsible for determining the debtor’s eligibility to enter the scheme. They will also notify creditors of individuals entering and exiting the scheme.
If you feel that the weight of your debt is becoming too much to bear it’s important to seek free debt advice from a FCA accredited debt adviser as soon as possible.
Free debt advice is available from:
Citizens Advice- Call the debt helpline: Tel: 0800 240 4420 available 9am to 8pm Monday to Friday and 9.30am to 1pm Saturday. The debt helpline is not available on public holidays.
Calls are free from mobiles and landlines.
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Talk to a trained debt adviser online using chat between 9am and 8pm Monday to Friday and between 9.30am and 1pm Saturday.
Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then 0800 240 4420 You can use Relay UK with an app or a textphone. There’s no extra charge to use it.
Find out how to use Relay UKPennysmart – if you’re facing a financial crisis, Pennysmart can support you with budgeting, benefits and debt advice. Tel: 01244 651210
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Employment Directions
Share Employment Directions on Facebook Share Employment Directions on Twitter Share Employment Directions on Linkedin Email Employment Directions linkEmployment Directions is a service that provides all-round employment support to adults with a physical or mental health condition. Helping people to find, stay in, or return to work.
What support does Employment Directions offer?
Employment Directions gives people individualised support for up to 12 months to get a good-quality job and thrive in work. The majority of participants have found the service boosted their confidence, their job search capability, and their motivation.
Employment Directions provides:- Regular face-to-face, online or phone appointments with an employment specialist to help individuals find work, continue working, or manage a health condition at work.
- Help with job applications, CVs, and interview skills.
- Help with talking to an employer about health needs at work, and support in work if needed.
- Support with better off in work calculations. This includes guidance with finding support for housing and debt advice and much more.
For more information, visit: www.cheshirewestandchester.gov.uk/employmentdirectionsTo get support from Employment Directions, individuals should speak to their GP or self-refer by emailing: IPS@cheshirewestandchester.gov.uk
What customers say about Employment Directions
‘My employment specialist helped me to build my confidence and return to work after long term sickness.’‘After struggling to stay in my job due to my health condition, my employment specialist has found me a new job with an employer that is really supportive.’
‘My medication has really affected my work over the last 6 months, with help from my employment specialist and support from my employer, I now have reasonable adjustments in place and flexibility around my working day to help me manage my condition.’
Employment Directions is funded by the Department for Work and Pensions and delivered by Cheshire West and Chester Council with local NHS partners.
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Try something new at libraries during Health and Wellbeing Week
Share Try something new at libraries during Health and Wellbeing Week on Facebook Share Try something new at libraries during Health and Wellbeing Week on Twitter Share Try something new at libraries during Health and Wellbeing Week on Linkedin Email Try something new at libraries during Health and Wellbeing Week linkCheshire West and Chester’s libraries will once again be offering a wide range of free activities to help improve your mental and physical wellbeing during their Health and Wellbeing Week 2024.
Lots of activities are planned in libraries between Monday 22 to Sunday 28 January 2024.
The Library Service is teaming up with a range of partners to provide something for everyone including: Brio Leisure, Cheshire Police, Cheshire West Communities Together, Citizens Advice, Employment Directions, End of Life Partnership, Fallen Angels, Healthbox, Healthwatch, Health Rangers, Koala North West, Open Eye Gallery, Platform for Life, Primary Care Cheshire, Radiate Arts, The Reader, the Council’s Road Safety team and Starting Well.
For the first time larger libraries will be holding health and wellbeing marketplaces with those partners, from 10am to 4pm at:
Storyhouse Chester on Monday 22 January
Neston Library on Tuesday 23 January
Ellesmere Port Library on Wednesday 24 January
Winsford Library on Friday 26 January
Tickets to bookable events are available at: Cheshire West and Chester Council Libraries event tickets from TicketSource.
Events planned during the week include walks, craft sessions, gentle chair exercises, local history talks, a tai chi tester and even a murder mystery event.
Cheshire West and Chester Council’s Cabinet Member for a Fairer Future, Councillor Lisa Denson said: “There really is something for everyone during Health and Wellbeing Week, find out what’s on and try something new.
“Don’t forget, there will also be all our usual library activities including adult crafts, scrabble clubs, adult colouring, Knit and Natter sessions, family history support, wellbeing coffee mornings, reading groups, rhymetimes and storytimes.”
To find out more about all the wellbeing events planned visit: Library events | Cheshire West and Chester Council
The borough’s libraries offer an extensive range of resources to help raise awareness about mental health whilst also providing access to information that will enable people to lead happier and healthier lives too.
On the libraries website you will find sources of information and advice from a whole host of health organisations, and support for children, young people and adults.
Mental health awareness and support | Cheshire West and Chester Council
Councillor Denson added: “If you know someone who loves reading but can’t get to the library, tell them to contact us and ask about our Home Library Service. We work in conjunction with volunteers to deliver books, large print books and talking books to anyone who can’t visit the library.”
All customers can access library services online and it is now possible to join online and use the digital resources straightaway, gaining free access to thousands of eBooks, eAudiobooks, eMagazines, eNewspapers and eResources.
To sign up and get a library card number, just fill in the online form on the library catalogue: Cheshire Libraries Catalogue (koha-ptfs.co.uk)
If you have a library card but are not sure of your PIN / password or need to renew your library card then email: libraries@cheshiresharedservices.gov.uk for help.
Further events and activities will be added throughout January, so follow library social media accounts to keep up-to-date.
- Facebook: @cwaclibrary
- Twitter: @cwaclibraries
- Instagram: @cwaclibraries
This winter visit your local library for a warm and friendly welcome. Welcoming Spaces are available during library opening times, providing a space for you to stay warm and safe. Find out more and share the details with friends and neighbours: Welcoming spaces | Cheshire West and Chester Council.
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Welcoming Spaces are available to everyone
Share Welcoming Spaces are available to everyone on Facebook Share Welcoming Spaces are available to everyone on Twitter Share Welcoming Spaces are available to everyone on Linkedin Email Welcoming Spaces are available to everyone linkExpect a warm welcome when visiting one of many Welcoming Spaces across the borough
Welcoming Spaces are available to all residents of Cheshire West. They offer a safe and warm welcoming space where people can connect with others in their community and make new friends.The network of Welcoming Spaces includes Council libraries, churches, community centres and more.
The Council’s libraries team have been welcoming thousands of people into libraries this year, providing residents with an opportunity to use free library services and take part in activities.
Library information and opening hours are available on the Council’s website.
https://www.cheshirewestandchester.gov.uk/findalibrary
Cabinet Member for a Fairer Future, Councillor Lisa Denson, said: “It’s important that during these colder months, everyone has a warm place to go to, particularly if they’re struggling with the rising cost of energy bills.
“Welcoming Spaces are for everyone. They are also there for people who may be feeling alone or isolated, and who fancy a change of scenery from their own home. It’s a great opportunity to meet others in your community for a nice friendly chat over a cup of tea or coffee.”
To find your nearest Welcoming Space, visit: https://www.warmwelcome.uk/#mapThe Council continues to work with Cheshire Community Action and the wider voluntary and community sector, to explore opportunities to expand the network of Welcoming Spaces and provide additional support services to residents.
A Welcoming Spaces Fund for the year 2023-24 has now launched, aimed at creating warm inclusive spaces for residents facing cost of living challenges. Grants of up to £2,500 are available to organisations wishing to set up a Welcoming Space for their local community.
More information including details of the application process can be found using the link below.
https://cheshireaction.org.uk/category/news/Final application deadline: 1 March 2024
The fund is administered by Cheshire Community Action on behalf of Cheshire West and Chester Council.
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Reach out for mental health support this winter
Share Reach out for mental health support this winter on Facebook Share Reach out for mental health support this winter on Twitter Share Reach out for mental health support this winter on Linkedin Email Reach out for mental health support this winter linkHelp is at hand for anyone needing support with their mental health in Cheshire West and Chester this winter.
From text message support to urgent helplines, there are a variety of ways to access advice and support for yourself, a friend, or a family member.
“Anyone can need support at any time,” said Cllr Lisa Denson, Cheshire West and Chester Council’s Cabinet Member for a Fairer Future (Poverty, Public Health and Mental Health).
“This time of year in particular can be difficult for many, with miserable weather, dark nights drawing in, and the money worries and emotional pressure that Christmas can bring.
“We know not everyone is the same and people need different types of support, so the services in Cheshire West provide a real range of ways you can reach out.”
Services include:
- Talking therapies – for adults and older people with mild, moderate-to-severe symptoms of anxiety or depression. Find out more about your local service, including how to refer and a range of wellbeing resources at: www.talkingtherapies.cwp.nhs.uk
- Shout text messaging service – anyone feeling anxious, stressed or in need of support can text ‘BLUE’ to 85258 to start a text conversation with a trained volunteer, who will provide free and confidential support. This is open 24 hours a day and seven days a week.
- Café 71, Chester Crisis Café – Café 71 provides a safe space for people struggling with emotional distress who consider themselves to be in a self-defined crisis. It offers a welcoming environment for people from across the borough to connect with others who are experiencing similar problems. The service is at 71-77 Anne Street, Chester, CH1 3HT and is open from 10am to 10pm. The café telephone number is: 01244 393139.
- 24/7 urgent mental health crisis line 0800 145 6485 – if your mental health quickly gets worse and you feel you are unable to cope, this is a mental health crisis. It is important to access support quickly. The crisis line supports people to access the help they need 24 hours a day and seven days a week.
As well as these services, which are provided by Cheshire and Wirral Partnership NHS Foundation Trust (CWP), there are also a number of services provided by charities and community organisations. Some of these include:
- Mid Cheshire MIND – offers an informal drop-in centre in Winsford for people who have had or are currently experiencing mental health problems. Its telephone number is: 01606 863305.
- Mentell – provides circles for men aged 18 and over to talk in a safe and confidential space, free from advice and judgement. Visit: www.mentell.org.uk.
- Chapter – Chapter is a charity dedicated to improving the lives of people experiencing mental ill health in Cheshire. They support people with a range of mental health needs, from those with a serious mental illness to people experiencing mild or moderate mental ill health. You can self-refer by visiting: chapterwestcheshire.org or calling: 01244 344 409
- The Martin Gallier Project – this is a suicide prevention service helping people who are feeling suicidal and anyone over the age of 16 who has been affected by suicide. The project telephone number is: 0151 644 0294.
For more information about these and many more mental health services across the borough visit: www.livewell.cheshirewestandchester.gov.uk and click on ‘mental health, physical health and wellbeing’.
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- Children and families (10)
- Community involvement (2)
- Financial advice and support (3)
- Financial support (17)
- Food support (3)
- Health and wellbeing (8)
- Heating and energy (5)
- Housing (1)
- Skills and employment (2)
- Technical support (1)
Questions & answers
- What support is available in Cheshire West?
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Questions about financial support
- I’m struggling to pay my bills, where can I get help?
- Where can I get support if I have exceptional needs or require emergency funding?
- How do I check if I’m getting the benefits I’m entitled to?
- Do I need to be receiving benefits to apply for the Household Support Fund?
- If I apply for the Household Support Fund, will it affect my benefits?
- Where can I go to get free or affordable food?
- If I’m worried about money, how can I look after my mental health?
- What does ‘lived experience’ mean?
Useful links and resources
Videos
- Let’s Talk sites offer residents an opportunity to have a face to face conversation about their health and wellbeing and are also a place where people can go for practical advice and guidance
- Reaching out for help can feel daunting. Hear from people who overcame those fears and who received a positive and welcoming response to their request for support.
- Watch to see the repair café in action and meet the people involved in this great project.
- Learn more about Live Well Cheshire West, a website you can use to find services in your local area including support with accessing food, managing money, and looking after your mental health.
Key events
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